Outbound Caller ID

[shepds]

Our CNAM has been properly registered and outbound caller ID set correctly for all DIDs associated with our StartUP PRO installation, which is hosted by 3CX. However, the Caller ID is currently being overridden by the "From:" field, which presently contains our system admin's name. We'd like to set the "From" field to the name of our company, but do not have access. 3CX customer service suggested I post this issue in the forum for assistance. Thank you.

 

[YiannisH_3CX]

Hi @shepds

Which provider are you using? Normally if your CNAM is registered with your provider then the provider should override the caller ID with the correct CNAM.

 

[shepds]

Thanks for your reply. We are using Flowroute. I've already reached out to them and they have confirmed that all of our settings are correct. I can see from our Admin Portal on Flowroute that the CNAM is properly registered.