Solved Outbound calling not working after update to 16.0.676

[Janwillem Ronken]

Hello all
Since I updated yesterday our 3CX Professional to 16.0.676 I can't make any outbound calls over our SIPGATE trunk.
Inbound works fine, outbound gives this error:
Call or Registration to 0031xxxxxx@(Ln.10000@SipGate Team (Trunk)) has failed. 217.10.68.150 replied: 403 Username in From Field required; from IP:217.10.68.150:5060

Any idea why this suddenly happened, and how to solve this?
Many thanks
Janwillem

 

[Paul Otter]

Hi Janwillem,
In your trunk settings, what's your Type of Authentication ?
Do you have a Authentication ID and password entered ?
Did you run the firewall test ?


Paul

 

[Zol]

From the error seems that sipgate requires the username in From field.
I suggest to activate Verbose mode in Activity Log and to check the INVITE the PBX is sending to sipgate.

 

[Janwillem Ronken]

Hi Paul
yes, all was set and working before.. in the outbound parameters however the
From: User Part was set to Leave default value, when I changed this to AuthID it started working.
I am not sure if this was set before and removed when I updated yesterday but until the update it all worked fine.
Problem solved for now.
Thanks for your reply!
Janwillem