Outbound Calls on new system

[BeyondElemental]

Hello,

This should be pretty dang simple but i'm not sure where I've gone wrong. I setup a cloud 3cx cloud hosted server and connected it with Flowroute as my Trunk. Trunk registration is good/green. I can receive inbound calls from an outside number (my cell) no problem but for some reason I cannot make outbound calls from 3cx. I checked the Flowroute logs and the calls aren't making it to the trunk.

I've done a little searching and what i've seen is I need to setup an outbound route perhaps? I dont see that option anywhere in the webclient.

I did make sure that extension is setup with the correct caller ID.

Any thoughts or help?

Thanks!

 

[grizly]

What are your outbound rules? I have a half-dozen or so depending on the length of the numbers dialed, and each specifies the outbound Route (trunk). Admin -> Outbound Rules -> Select a rule "Edit", then set a "Route".

 

[SweetAction]

What are your outbound rules? I have a half-dozen or so depending on the length of the numbers dialed, and each specifies the outbound Route (trunk). Admin -> Outbound Rules -> Select a rule "Edit", then set a "Route".

It's SMB, so no access to outbound rules - they are auto-created by the system

 

[TheodorosG_3CX]

Have you confirmed with Flowroute that the ip is whitelisted from their side?