Outbound QuestBlue CallerIDName

[air3]

We use Questblue as do a number of our clients.

We have a client whose CNAM is correct by lookup of calleridtest.com.

When we have Questblue Support test using their generic PBX and make outbound calls to AT&T and Verizon, they show up correctly as the client name.

When we make a test User on 3CX and dial out, we get "Unknown" dialing to a Verizon phone.

Comparing our 3CX setup to this setup, we have the same settings. Any idea?

I've opened a ticket to inquire with 3CX Support.

 

[OlegR_3CX]

Hello.
We have sent you a reply to the ticket you open with us so we can continue there.

 

[air3]

I understand that Support has commented. I was using the Community to find other members using Questblue as we do understand they are no longer in your preferred/supported list.