- Joined
- Oct 3, 2018
- Messages
- 25
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- 7
We are having outbound SMS issues. Here is my setup…
We have a primary 888 number that is pointed at a IVR, from the IVR we have the “forward sms” set to be a call queue. When inbound messages come in we receive them just fine and we are able to reply to them.
The problem is when we try and send a new outbound message, it does not allow us to send any messages, a red x shows up instantly. We are using the +1xxxxxxxxxx phone number format but still nothing is sent. I can't even see it in the activity log.
We are using Telnyx as the provider and I am not seeing anything in their logs either. My phone number is 888 Verified under the 10DLC thing and still valid.
This was working fine a little over 2 weeks ago and just suddenly stopped.
Please help!
We have a primary 888 number that is pointed at a IVR, from the IVR we have the “forward sms” set to be a call queue. When inbound messages come in we receive them just fine and we are able to reply to them.
The problem is when we try and send a new outbound message, it does not allow us to send any messages, a red x shows up instantly. We are using the +1xxxxxxxxxx phone number format but still nothing is sent. I can't even see it in the activity log.
We are using Telnyx as the provider and I am not seeing anything in their logs either. My phone number is 888 Verified under the 10DLC thing and still valid.
This was working fine a little over 2 weeks ago and just suddenly stopped.
Please help!
