Outgoing number reformatting does not appear to be working.

[greychain]

I am placing a call to +49xxxxxxxxxx but when the call shows on the 3CX app it shows as 0049xxxxxxxxxxx, also in the 3cxsystemlog it shows as 0049xxxxxxxxxxx but then gets converted to 049xxxxxxxxxxx when it tries to do the CRM lookup.

Here is a bit of the systemlog

2022/07/05 10:14:48.624|14708|0019|Verb|CHR: Adding event: 2022-07-05 10:14:40.490|TargetAdded|00000181CD6CFB62_2387|e068cc100427/Target DN.0049xxxxxxxxxx/LineSet dn-name='' epname='Freevoipdeal National'
>e068cc100427/Target DN.0049xxxxxxxxxx/LineSet dn-name='' epname='Freevoipdeal National'
ep.dialing=0049xxxxxxxxxx
ep.originator.caller_num=
ep.originator.dial=00xxxxxxxxxx
orig.dest=+49xxxxxxxxxx
orig.party.id=7bcf742a9717

2022/07/05 10:14:48.624|14708|0019|Verb|CHR: Adding event: 2022-07-05 10:14:40.491|RouteAdded|00000181CD6CFB62_2387|61c37764c8ab/Route DN.10000/Line dn-name='' epname='0049xxxxxxxxxx@(Ln.10000@FreeVoipDeal)'
>61c37764c8ab/Route DN.10000/Line dn-name='' epname='0049xxxxxxxxxx@(Ln.10000@FreeVoipDeal)'
ep.contact=sip:[email protected]
ep.dialing=0049xxxxxxxxxx
ep.originator.caller_num=0049yyyyyyyyyy
ep.originator.dial=0049xxxxxxxxxx
ep.to=
target.party.id=e068cc100427
target.party.type=Target

CRM lookup part of systelog
GET request 'https://nnnnnn.weclapp.com/webapp/api/v1/contact?phone-eq=049xxxxxxxxxx'.

and then when it tries to do a 3CX contact lookup it becomes 0049xxxxxxxxx again.

My number reformatting rules are as shown below.





Any thoughts on what I should be looking for here?

 

[greychain]

@3CX any thoughts?

 

[greychain]

Seems I forgot the () on the first variable

 

[greychain]

That hasn't helped either.

3CX support any thoughts on this? How and when does number reformatting work?

 

[TheodorosG_3CX]

The reformat is made before it is send to the CRM for the contact lookup. Have you followed the guideline?
• https://www.3cx.com/docs/cid-reformatting/

 

[greychain]

Yes and it doesn't seem to do that. I did a work around though