Outlook Meeting kills ongoing call

[tpk-owl]

Hey guys,

I haven't seen anyone else have the same problem on this forum but here it goes...
Just the other day I activated the Outlook Calendar sync for a 3CX System (18.0 Update 5 Build 418) and the status switching works just fine however say you have a meeting scheduled for 3pm and you're still in a call then the ongoing call will be terminated because due to the status switch you will be set to Away.
Is this fixable or is the system working as intended?

 

[Charles_3CX]

Hi

Regarding your question, this should not occur. Switching profiles whilst on call will not end the call.

Does the call drop when you're on an outbound call and switch the status of your extension to away or DND from your webclient?

 

[tpk-owl]

I just tried this with an outbound call and the call didn't drop - which is weird because the Outlook Calendar does the same thing but automatically

 

[Charles_3CX]

I suggest to open a ticket with us through you partner portal so that we can request some data to check this for you.