Participant already connected

[ca_maer]

Hello,

I have a user that created a webmeeting but instead of inviting the user using the appropriate button, they shared their own link. This resulted in the other user trying to join the meeting as the creator which gave him a 'Participant already connected' error.

Both users then closed the meeting and the original creator tried to remake it. When he tried to make a new meeting, he was hit with 'Participant already connected'. I've tried a bunch of thing but I can't seem to be able to force close the old meeting which is preventing the original creator for making any webmeeting at all.

What I've tried:

• Have both users fully quit their browsers
• Restart the System Service
• Start the meeting by the going on the webclient
• Force offline then online the extension of the user.

Is there anything I can do ?

Thanks

 

[LeonidasG_3CX]

Hi there, thank you for reporting this. We're performing maintenance today to deploy a fix for this. If this occurs again please let us know.

 

[jaicard]

Hello. Has been this problem resolved? My connection is still blocked. Still displays the message "participant already connected" but there is no computer using it.

 

[François Lepage]

Hi,

I have the exact same problem here with 2 of my users.

Did you guy deploy a fix?

On my end, I tried the following :

1. Restart system service
2. I forced a specific MCU
3. I updated to 16.0.611
4. I restarted the server, and users computer

Thank you

François