Participants partially muted

[giwm]

We have a recurring issue where a participant will unmute and all but a few fellow participants can hear them. The simple fix is that the original speaker mutes and unmutes themselves and then all participants can hear them. I'm not sure there's anything I can do to fix this, but the resolution consistently works.

 

[LeonidasG_3CX]

Hi there,

We're unaware of such an issue. You're experiencing this in a scheduled meeting or a quick meeting?

 

[giwm]

Scheduled meetings.

Not sure if it's related, but I had a one-on-one scheduled meeting yesterday where I showed I was unmuted and the other participant said I was still muted and they couldn't hear me. The same mute/unmute solution fixed it.

 

[LeonidasG_3CX]

Noted. We have a new UI coming out soon, once it's available to try, you can let us know whether the issue is resolved or not.

 

[DominikASM]

We have exactly the same problem. Some participants cannot hear other participants, others can. Only when the speaker is muted and then unmuted is he heard again by everyone. Is there any update on this?