Partner with License issue and no access to contact support.

[bc24fl]

Hello,

I'm a partner under non active partner status (so no phone support yet) and have an issue with a server displaying "Warning! Your Subscription will expire on 01/16/2020. Without subscription you lose access to important features. Find out more ." The 3CX mobile apps is also warning about expiration. But we have already purchased the license through the portal. Any ideas how to fix this. The weird thing is when i log into the client's server and go to License Settings it says the following:

License Expires

01/16/2021 12:00:00 AM

I also submitted a form at https://www.3cx.com/contact-form/ but not sure if that is the correct place to make these requests.

Any help would be much appreciated.

 

[Alphabetic]

If you hit the refresh license button at the top of that page do you still see the error?

Where abouts are you seeing this warning?

 

[bc24fl]

If you hit the refresh license button at the top of that page do you still see the error?

Where abouts are you seeing this warning?

The error is at Settings >> License Settings on the top of the page. And the mobile app says the same. I did click refresh license and it disappeared but still appears on the mobile client despite asking the user to close and reopen the app.

 

[Alphabetic]

If you ask them to re-provision their app does it persist?

Maybe a server reboot'll sort it?

 

[bc24fl]

If you ask them to re-provision their app does it persist?

Maybe a server reboot'll sort it?

I'll try the reboot tonight and as a last resort will try to re provision.

Thanks for your help!

 

[Alphabetic]

you could always make yourself a dummy extension and provision yourself in the app on their system.

Provisioning can be done by them in the app under settings > re-provision

 

[Rhys Haskell]

I have never seen a mobile app warn about maintenance issues. Mobile apps also reprovision themself every time the app is opened.

 

[Alphabetic]

Probably talking about the IM managers and admin get when license is due to expire

 

[bc24fl]

The user received a system notification on is mobile device that says:

System Notification:
Your 3CX Subscription is about to expire in X day(s). An email has been sent to [email protected]. Find out more about yearly subscriptions here https://www.3cx.com/ordering/pricing/.

X, Y, Z are substitutions for real data.

 

[Alphabetic]

The user received a system notification on is mobile device that says:

System Notification:
Your 3CX Subscription is about to expire in X day(s). An email has been sent to [email protected]. Find out more about yearly subscriptions here https://www.3cx.com/ordering/pricing/.

X, Y, Z are substitutions for real data.

this is by design to prevent system disruption.

 

[bc24fl]

Right i understand. I posted that more of an FYI since Rhys Haskell asked about the mobile app warnings.

 

[Alphabetic]

So are you all sorted now?

 

[bc24fl]

After clicking Refresh License as you suggested the error on the web server went away but i have yet to test out the mobile app but i'm sure that is fine too. Thanks for your help.