Password Reset

[OscarS]

Hello
Please provide help with the password reset process, here are the details
A month ago I logged into my system (Small business phone system) and set the environment according to my requirements
Today, I tried to log in and received the " Incorrect username or password" message.
After a couple of tries, I used the "forgot password" option
I filled in the email address on the box and waited, and waited and received nothing. 12 hours later i haven't received any email with the reset link

What can I do in this case?

I would really appreciate if someone point me in the right direction to solve the issue

Oscar

 

[SteveITS]

Are you sure that's the correct email address? (you have a welcome email sent to it)

Check you spam filter(s).

If using 3CX's SMTP and a message bounces, it will not try to send to that email for 7 days.

 

[OscarS]

Hi
Thanks for the reply. I am 100% sure it is the right email.
No email from 3CX to recover the password
7 days? I need to make a quick adjustment on redirect the incoming calls and I have to wait 7 days?
This is so frustrating

 

[SteveITS]

7 days, if a delivery attempt bounces. The next question would be why email is bouncing. Or maybe that isn't the problem at all. You could try opening a ticket with 3CX I suppose.

 

[OscarS]

Thanks, StevelTS
Quick question: Am I allowed to open tickets under my Small Business phone system?
I couldn't find the place to open a ticket

 

[SteveITS]

You should be able to do so from https://customer.3cx.com/.

 

[Elil_TeleProTech]

Hai,
Is it SMB on premises? May check SMTP traffic going out from your 3CX instance, may be you can capture and see.

 

[OscarS]

Hi
Sorry for not getting back to you sooner, family matters kept me away for a month.
I am in the same situation I was a month ago.

I tried to log in again with no success
Clicked The "Forgot password" link and used the email address I used to open the account
No email from 3CX at all

The system is running with no issues
I received emails from 3CX in the past, when I created the system
The system is on the cloud

I do not see a way to open a ticket for support, as you can see in the image below

I appreciate any guidance here

Oscar

 

[OscarS]

Sorry I posted twice the same answer and I don't see how to delete a post....

Oscar

 

[NicholasP_3CX]

You would need to buy the support tiket. Just press the "BUY SUPPORT" and follow the process.

 

[OscarS]

Is this for real?
Do I need to pay us 100 to ask why the 3CX system is not sending me an email to reset a password?

It has to be an alternative option, i am not requesting any technical support, please help

 

[IrinaP_3CX]

@OscarS you can contact our customer service team via this contact form to check your account and assist you wth 3CX SMB FREE.