Permanent Disable RECORDING

[Anyingisye Maseta]

I have 3CX Professional License, how do I permanently disable it so that users should not see that icon in their clients? or at least be gray?

 

[DimitrisL_3CX]

Hello @Anyingisye Maseta,

In the 3CX Professional License, you can only enable or disable the "Call Recording" option. Navigate to Admin > Users > select the users you want > Edit > Options.



The option to "Can start and stop recordings" is enabled by default in Professional Licenses and cannot be changed.
This feature is only available in the Enterprise edition.

 

[Anyingisye Maseta]

Okay thanks. It means i should get ENT license,
Is it possible to top up remained amount and upgrade existing Professional License to Enterprise License?

 

[Evolute IT]

Okay thanks. It means i should get ENT license,
Is it possible to top up remained amount and upgrade existing Professional License to Enterprise License?

Yes you can upgrade from the Customer Portal or via a partner (recommended.)

You'll only pay the prorated difference between the two license levels.

 

[DimitrisL_3CX]

For pricing, it is best to contact your partner, as I can see you already have, or you can fill up our Contact Form.