We have a fairly common situation, where the main reception connects calls to other people in the org. When the person that the call terminated with wants to call back, they don't have the original callers number in their log, as well as no record of the call. When I look inside the global call log, all of it is there however. Why can't people see these calls, and how can I make sure they do?
I have attached a mashup of the two views, one showing three calls for the connection, while the other only shows a call from reception to me.
I have attached a mashup of the two views, one showing three calls for the connection, while the other only shows a call from reception to me.
