Phone not connected - webclient

[[email protected]]

When using webclient, and trying to dial I, get "phone not connected". Using Windows desktop app I am able to dial successfully. We are on v18.

 

[[email protected]]

Update: After using the 3cx Windows client app, setting to softphone and making a successful call, I was then able to dial out via the webclient. What step/configuration am I missing or guidance to users so they don't have to take these steps?

 

[[email protected]]

Update 2: Works fine in Chrome even if the desktop app is set to Deskphone and then exited. Edge gives the error unless you launch the desktop app and select Softphone. You can exit the app after that. I would expect to see a similar setting in the webclient to choose Softphone or Deskphone, but not seeing it.

 

[VasilisV_3CX]

Hi @[email protected],

I'm curious, does this still work now or has it ceased to work? Are you using any proxy / VPN software?

 

[[email protected]]

Working in Chrome still but not in Edge. I cannot remember what state I left the 3cx desktop app in last night, so I launched it, put it back to softphone, exited and tried in Edge again and not working, but Chrome still is.

 

[[email protected]]

Working in Chrome still but not in Edge. I cannot remember what state I left the 3cx desktop app in last night, so I launched it, put it back to softphone, exited and tried in Edge again and not working, but Chrome still is.

And yes this is over VPN tunnel

 

[VasilisV_3CX]

Hi @[email protected],

I suspect this may have something to do with the VPN tunnel. Can you try from another PC that does not require a VPN tunnel?