Phonecall ends up with voicemail instea queue agents

[Gerards 3cx]

When i setup i new queue with its DID and 2 agents and call to this queue, i end up in voicemail , and the logg allso said it was route to vmail, while both agents were connected and active (no dnd etc..)

How do i debug why it was routed to voicemail instead of the 2 agents?

 

[leejor]

Are you able to call the queue, and reach the agents, from another extension?
What does the 3CX Activity Log show for the routing of the call?

 

[PimvanD]

Are the agents logged in into the queue?
Are they even added to the queue from the MCP?

In which voicemail are you ending up?

Do you see anything in the call log at all about the Queue that you configured?