Phones quiet

[MPServeline]

Hi all,

We have a customer advising the phones seem to be quiet on calls, other than changing the in call volume on the phone itself is this likely to be an issue with the PBX or SIP Trunk provider side?

Is there anything I can check to resolve that at all?

Kind regards,

Martin

 

[Alphabetic]

Try an echo test *777 and go from there

 

[MPServeline]

Excellent, thanks. Will give that a try

 

[MPServeline]

I've just had further clarification of the issue, apparently it's the 3rd party that are having trouble hearing them. I did suspect microphone level on the handsets although they have tried the echo test on all the handsets and the playback was fine. The SIP Trunk provider has recently forced using a specific Codec as it was trying to use multiple before but believe the quietness was occurring before then.

 

[SteveITS]

So internal calls are fine?

I would try recording a call or doing a packet capture to see what you can hear.

 

[MPServeline]

Thanks yes, confirmed internal calls are ok.Will check the call recordings.