Phones

[Phil OE]

I am running a 3cx system fully updated whenever I re-provision a phone or ext it never shows the right name in the directory or caller ID. Is there a step I am missing?

 

[AGidi]

You need to share more info. Type and model of phones? firmware? local or remote? STUN or SBC

 

[Phil OE]

The phones are a combination of Fanvil and polycom 335

 

[Saqqara]

As AGidi posted, what is the setup , how where the phones provisioned.

Just giving the phones without model numbers, does not help us - we need to the network setup

Have you followed the steps in provisioning the phones (if supported) - https://www.3cx.com/sip-phones/

 

[Phil OE]

All procedures have been followed on the polycom 335.

 

[Christopher Reagoso]

When you say "it doesn't show the right name or called ID," do you mean the person you're calling sees the wrong info, ... or when someone calls you at the Polycom the polycom displays the wrong info?

 

[Phil OE]

The person you call sees the wrong Caller ID on the screen but the right extension

 

[Christopher Reagoso]

Polycoms will display the name from call history.

If you make the name Bob on ext 101
then you call ext 102 it will show Bob
Then you change 101 to Sharon
then you call 102, it will still show Bob

It's a polycom thing. It's not you. Clear the history. Also make sure there's no saved directory/speeddials in the Polycom itself.

 

[YiannisH_3CX]

If you are renaming extensions then you need to update the phonebook on the rest of the phones so they have the updates information and do not match the extension to the previous name.