PipeDrive not working after integration

[ndakena]

Hello Team

I have integrated pipedrive with 3cx Version 20.0 Update 1 (Build 731 Release) as per documentation here , however, it does not create new contacts in the CRM when I receive a call and the contact URL does not open. In my extension settings, I have select the option that says " Open Contact URL using Server Side CRM Integration". I have also made sure that the extension I am using has same email as the pipedrive account.

What could be the issue?




Best Regards

 

[edossantos_sipcaller]

When there is not a matching contact, you need to create the contact from the Web Client. You will see an "Add contact" link that enables this feature.