Hi,
I used the V16 windows client, Plantronics Hub and the Blackwire 3210 series headsets just fine. Ever since the V18 upgrade we are no longer able to use the headset buttons to control the 3CX softphone calls to answer / hang up. Looking in the Hub software it does show 3CXPhoneForWindows as connected but the buttons remain unresponsive. The mute button still works and this is on all 15 or so headsets we have in operation. This happens with a fresh install also.
Is this a permanent thing?
We have a 16SC Pro license in this instance not that it makes any difference.
I should add that the web client does appear to work but we're not using that
Thanks
Graham
I used the V16 windows client, Plantronics Hub and the Blackwire 3210 series headsets just fine. Ever since the V18 upgrade we are no longer able to use the headset buttons to control the 3CX softphone calls to answer / hang up. Looking in the Hub software it does show 3CXPhoneForWindows as connected but the buttons remain unresponsive. The mute button still works and this is on all 15 or so headsets we have in operation. This happens with a fresh install also.
Is this a permanent thing?
We have a 16SC Pro license in this instance not that it makes any difference.
I should add that the web client does appear to work but we're not using that
Thanks
Graham
