Play recorded audio without downloading it

[siscom]

Good Afternoon Colleagues
I hope you are doing well . I have installed 3CX V18 under windows on premise at one of my customers . May i know if we are play recorded audio without downloading it ?

Best Regards

 

[Charles_3CX]

Regarding your question, this is not possible I'm afraid. Recordings need to be downloaded to be played.

 

[Alphabetic]

You can provision an extension on the PBX, when you go to the audio you can press play and choose the extension you have set up.

 

[Charles_3CX]

As kieferschild has said, they can be played to an extension's webclient with access to recordings. But not from the management console. As long as recordings are not archived.

 

[siscom]

Thx Charles & Kieferschild for your replies . If i have call queue configuration and if i login to webclient using call queue manager extension , From call queue manager extension , Can i view the recorded calls received to agents of this queue ?

Best Regards

 

[Alphabetic]

I dont believe so. You'd need to give your Q manager rights to view group recordings and make sure the extensions are grouped together.

 

[siscom]

Good Afternoon Kieferschild
Thx for your replay . I have assigned Q manager the required rights and when i click "Play on Phone" locally (inside LAN) , The recorded call sent to Q manager phone and can be played successfully.

When outside the LAN , I login using FQDN but when i click "Play on Phone" , The recorded call sent to Q manager phone but no audio heared so kindly advice.

Best Regards

 

[SweetAction]

Good Afternoon Kieferschild
Thx for your replay . I have assigned Q manager the required rights and when i click "Play on Phone" locally (inside LAN) , The recorded call sent to Q manager phone and can be played successfully.

When outside the LAN , I login using FQDN but when i click "Play on Phone" , The recorded call sent to Q manager phone but no audio heared so kindly advice.

Best Regards

Does audio work at all outside lan? Can you make a phone call or use echo test?

 

[siscom]

Good Afternoon Kieferschild
Thx for your replay. It seems that either SBC is required to allow calls to outside LAN or using legacy 3CX softphone to activate 3CX tunnel .

Best Regards