Playing recordings before outbound calls?

[AGidi]

Hello, I tried searching for this, and could not find out or could not phrase it correctly.
We did this long time ago on an asterisk box.

We record short audio messages for our support staff to be briefed or remembered of stuff, like
"remember to ask the client how is he today and offer the XYZ service"
"congratulate females/mothers on mothers day"

We played it before the outbound call for a range of extensions.

How can we try this on 3CX
CFD?
all ideas, suggestions are welcomed
thanks

 

[VoIPTools]

In order to do this via a CFD you would have to place all calls via the CFD. In other words, you call the CFD extension, it asks for the desired phone number, then plays the message and finally places the call in your behalf.

 

[AGidi]

oh... no, they just dial from their deskphones . We need to intercept, before the outbound trunk.
I can't remember how it worked on the old box, I did not code it.

 

[VoIPTools]

It might be possible to create a service that monitors for outbound calls and diverts the call to a CFD that plays the desired message and then transfers the call to the original number. That is a bit more complicated, and I have never actually tried this before.

 

[AGidi]

off topic, Matthew I just took a peek at your website... wow great 3CX add ons. congrats!!