Popup for incoming calls - keeps closing and reopening

[Iulian.Ionel]

Hello,
i`ve recenty bought and installed a 3cx license for one of my customers, the v20. We used to work with older versions and windows legacy and everything was fine.
Now we installed for a new customer, also to test the new version, the v20.

Configured system,inbound rules, queues etc.
I make a phone call from my phone to the pbx.
The extension gets the popup showing the incoming call, then, after 1/2 seconds closes and reopens.
Same thing happens also in browser and in the windows app.
Tested with different sip trunks also.

Am I missing something?

 

[Alphabetic]

Are you using PWA app or the one from the MS Store?

 

[Iulian.Ionel]

From MS Store. But, as i mentioned, does the same also on PWA.
This happens when the inbound is set to queue.
When i set the inbound directly to an user, to test it, reaches it for 1 second then seems like the extesion suddenly gets occupied/unregistered, as it reaches its voice mail...

 

[Alphabetic]

Can you check what time you've got set at polling? Try increase it

 

[Iulian.Ionel]

Now i`ve set it again to queue. It reaches the queue, plays the intro and so on. (ring time 300 seconds, 1800 wait time....)
On the client, the app keeps turning on and off the popup. Like the extensions gets unregistered or busy and then back to registered/available and get again the popup shown.