Portal not found

[Chris Palmer]

Webmeeting has been a great alternative to zoom and has also been a great starting point of conversation to sell the system.
However, really embarassing when it doesnt work and continues not to work during a time when we need it the most.

Continually getting 'Portal not found' along with our domain and 3cx .net

Is this a 3cx fault? as we have changed nothing?!?

 

[JohnS_3CX]

Hi Chris,

I would suggest to start with the basic troubleshooting steps for Administrators:
https://www.3cx.com/user-manual/video-conferencing/troubleshoot/

Let us know how it goes

 

[Chris Palmer]

Hi and thanks for taking the time to reply. No, all good as far as domain and firewall etc. This broke all on its own. I can ping webmeeting-director.3cx.net no problem and our SBC can also get out no problem. Our PBX is cloud based and no outboand ports are blocked.

 

[ca_maer]

Same issue here. Worked fine a couple of weeks ago and nothing changed on our side.

 

[JohnS_3CX]

Hi Chris

Shall I assume you also restarted the System Service? If so and that didn't help, then go ahead and send me a private message by clicking on my name, and send me your Key and FQDN

 

[ca_maer]

Hey John,

When you mean restarting the system service which one is it in this list ? Is is all of them ? Will it disrupt incoming and connected calls ?


Thanks

 

[JohnS_3CX]

It's 3CX Phonesystem 01 System Server

 

[ca_maer]

It's 3CX Phonesystem 01 System Server

Thanks, I'm assuming this will disrupt incoming and outgoing calls ?

 

[JohnS_3CX]

I believe not, because it does not interrupt the SIP Server, Tunnel or Media Server

 

[ca_maer]

Thanks John ! That fixed the issue. Not sure what happened in the first place but a least it works now !