Solved Portal showing machine offline after reinstall

[Rob_Craig]

Had system failing to upgrade from v16 to v18 in AWS Lightsail so ran reinstall option from portal.
When process ran it installed a new instance in Lightsail. I switched original public IP to new instance but still showing as offline in portal.
Can connect to web interface with no issue and all other functions work.

Below error that shows in portal

 

[ChrisC_3CX]

To confirm, when you say portal you're referring to the 3CX Portal correct?

First, off make sure that you've shutdown the old machine and enabled the instance manager on the new one under "Settings >> Instance Manager".

 

[Rob_Craig]

To confirm, when you say portal you're referring to the 3CX Portal correct?

First, off make sure that you've shutdown the old machine and enabled the instance manager on the new one under "Settings >> Instance Manager".

Hi,

Sorry yes that portal.

Thanks found it and enabled it. It is off by default during the install process?
Also yes shutdown and removed old AWS instance the moment I saw it had created a new one during reinstall process.

 

[ChrisC_3CX]

Brilliant! Glad to see this has been sorted!

It is off by default during the install process?

That is the case indeed.

Don't hesitate to start a new thread should anything else pop-up!