Possible bug? Queue icon does not update after logging out via the 3CX Panel

[Vladv]

When a user logs out of a queue through the 3CX Panel on a desktop, the blue queue icon in the 3CX app remains blue instead of turning grey.
We tested this on two separate 3CX systems and observed the same behaviour on both, so this appears to be a bug.

Has anyone else encountered this issue?

 

[ThomB_3CX]

The global queue toggle will add an agent to all queues in operative mode or remove them from service. However, it will NOT override explicit queue logouts done via the panel.

 

[Vladv]

The same thing happens when you do from the 3CX Panel Logout > All. I would expect this to logout the user globally?

 

[ThomB_3CX]

Selectively logging out from queues via the panel, does not correspond to the global logout from queues.
This is done for the following reason:

You are in three queues
Queue A - Logged in
Queue B - Logged in
Queue C - Logged out

I globally log out from the queues via the Queue icon
I globally login to the queues via the Queue icon.
I am not suddenly logged in to Queue C.

The same via Queue Calls > Logout all. Here we are not performing global logout from all queues. We are logging the user out from each individual queue where he is logged in.

Additionally the agent might be in a Queue D, where I am not a supervisor to that queue. Just specifying Queue logout All, will not mean that I am controlling his state to log out also from Queue D

 

[Vladv]

Ok, is there a way to globally log out another user?

 

[Alejandro_3CX]

Ok, is there a way to globally log out another user?

No, it will be a explicit log out, for example if you are a queue manager, you can perform explicit log out/in. This will override any global log in/out, meaning that the agent will need to perform a explicit log IN and then he will be able to perform global actions for all the queues.