Presence integration - Constantly needing to re-authorise

[Novum Live]

Hi There.
I'm running 4sc PRO Hosted (3cx Hosting) V20

Nearly every day, the presence sync between teams and 3cx either gets horribly laggy or just doesn't work and i have to re-authroise the connection. This works either for an hour or so, or all day, then the next day or the day after, I have to re-authroise again.

A couple of weeks ago i had an email from one of the support team at 3cx saying that my instance is using a lot more memory resources than it shoud and they identified it was the M365 connection failing.

Has anyone else experienced this and if so, what was the solution?

Thanks in advance!
Simon

 

[Charles_3CX]

Could you please try re-integrating the system with Microsoft 365 to create a new integration and then re-authorise the presence sync? This will help ensure the integration is functioning as expected.

 

[Novum Live]

Could you please try re-integrating the system with Microsoft 365 to create a new integration and then re-authorise the presence sync? This will help ensure the integration is functioning as expected.

Hi Charles.
Thanks for this.
I have done this again, delted the app registration in ms 365 and re-authorised the app.
I will let you know how I get on.

 

[Novum Live]

Hi there.
So, today, opened up 3CX and 3cx - MS Teams presence works fine. However, Teams - 3CX presence doesn't.
I deauthorised and reauthorised the presence and it works again.

However, this is becoming a daily job.

Has anyone else experienced this? Any ideas on how to fix it?

 

[Novum Live]

Update:
So, it seems to be more stable now. There are still occassions where it becomes intermittant and always from MS Teams > 3cx.

Does anyone have any other thoughts or things to try?