Prevent external calls from reaching call script

[Andrew S.]

Is there a way to prevent external callers from being transferred to a call flow script whether they dial it directly through an IVR or being transferred to it by an extension by mistake?

Found an old post referencing preventing an extension from being dialed through the IVR https://www.3cx.com/community/threads/calls-heard-through-paging.80696/post-371914 which may still be relevant if that option is still honored in v20, but it wouldn't prevent accidental transfers.

Ideally, is there a way in the script to be able to tell if the inbound call to it is coming from an extension or from an outside number? I could do a check with that and stop it there, but I'm not exactly sure what to look for in the call flow designer that'd give me that info.

Any suggestions would be appreciated.

Thank you,

 

[TheodorosG_3CX]

Check the DTMF script here, this can be the solution in your case.

 

[Andrew S.]

It appears that article is blank.

 

[Kevin Attard Compagno]

Please check again, I can see it just fine...

 

[Andrew S.]

I found the notes in the script in the phone system, I'll work from there. Thank you. But that article may need to be checked out.

 

[Andrew S.]

Please check again, I can see it just fine...

I cleared browser cache, checked with different browsers, tried from a VM, tried with another colleague in another state and they see it as blank as well.

Appears to be working now, thank you again

 

[NikosT_3CX]

@Andrew S. can you please check now ?

 

[Andrew S.]

@Andrew S. can you please check now ?

All good, thank you