We have 3CX SMB 10 (hosted by 3CX). In November, we had about 7 calls (Nov 16 thru 19), each lasting for almost exactly 3 hours. Looking into it further, many of those calls were after hours and on weekends when no one was using the phone system and they were from different phone numbers in different states. We have the IVR setup after hours where it picks up, announces it's after hours and allows the caller to leave a message. These 3-hr calls didnt leave a message and didn't hang up either. I'm not sure if there was some way the caller was using our phone line for some other purpose during that time?
In any case, I would still like to have callers be able to leave a message when they call after hours but then cut off the call after, say a minute or two automatically. Is there a way to do this?
In any case, I would still like to have callers be able to leave a message when they call after hours but then cut off the call after, say a minute or two automatically. Is there a way to do this?
