ivr

  1. Solved Restrict Dialing Specific Extensions From IVR

    Somehow, people outside our company have figured out what one of our overhead paging extensions is and have been crank calling it at random times from random numbers. I need to keep outside callers from dialing our paging extension while still allowing dialing to all other extensions. I found...

  2. IVR menu option in logs

    Is there a log where you can see which button was pressed while the caller was in the IVR? Looking in the Activity log with it set to Verbose, I do not see this info being mentioned. I have attached the associated call from the Activity Log if anyone can identify this information. The caller...
  3. DidierBrunner

    Interactive Voice Response (IVR) Orchestrator

    We have developed a 3CX IVR monitoring application that captures the IVR path and writes it into a dedicated Salesforce field (not the default comment field used by 3CX). The solution consists of two components: A web configuration application An operational Chrome extension Identified...
  4. ZenMasta

    Solved How to drop a caller from IVR

    It seems like every other day I see calls that have been in the IVR for anywhere from 20-30 minutes. Is there any way to drop a caller from the IVR queue after a specific time? I think most of the time these are robocalls, as I've called a few back that make me believe this. Queues have a...

  5. Prevent dialling of internal extensions at the IVR/digital receptionist

    Hi, We have a requirement to prevent the dialling of any 4 digit internal extension from an IVR menu. I'll explain further. The system is in a hotel, and callers to the hotel are being presented with the usual IVR options to choose from (1 for Reception, 2 for Restaurant, etc etc) which is...

  6. Block IVR Dialing

    We have an enterprise license and would like to block the IVR dialing feature to avoid anyone from the outside accidentally dialing a paging group. What needs to happen for this to be prevented

  7. IVR Forward to external number

    My issue is this, My tech support team is trying to find a way to make an IVR that plays if no one in the ring group is able to answer a call and This IVR will also play after company hours. One of the options pressed needs to have the caller forwarded to an external phone number which is just...

  8. v20 API Endpoint for digital receptionists.

    Has anyone been able to get/set the menu options for the receptions via the api? I’ve checked the swagger file and I I’m not finding this option anywhere.
  9. Leo_B

    Digital Receptionist and "VMail replaced" problem

    Hello y'all, I need help figuring out one issue. In 3CX version 20.0 Update 5, I’ve configured an IVR/Digital Receptionist, and during troubleshooting I discovered that when trying to leave a voicemail, the system, for some unknown reason, switches from the IVR-defined extension to the...
  10. accentlogic

    Add TTS generation of Digital Receptionist/IVR prompts

    Please add an option to use TTS to generate DR/IVR prompts. The prompt script should be saved in a notes field on the DR. It could use Microsoft Speech, Amazon Polly or similar. The volume, rate and voice should be selectable, with support for breaks, pauses and other options supported by the...
    • accentlogic
    • Thread
    • digital receiptionist ivr text to speech tts
    • Replies: 0
    • Forum: Server

  11. V20 - IVR & Department Issue (Rerouting logic)

    Good day 3CX team, We have encountered a bug on V20 U3 B806. As per the example image: Incoming calls are routed to the Main IVR (IVR 01). The main IVR is set to the Office Hours department, which follows the IVR options during those hours. In this case, the Main IVR has options 1,2 & 3...

  12. Restricting IVR Access to Specific Groups in 3CX v18

    Hello, We are using 3CX v18 for a customer and have configured two different groups: Group A (extensions 1010-1020) and Group B (extensions 5900-5910). Each group has its own external phone number; number X for Group A and number Y for Group B. Both external numbers are routed to different...

  13. CallFlow: Play Audio to Paging

    Hi all In v18 we were able to use MakeCall to dial a paging group from an IVR/CFD. We did this to play an audio file to multiple extensions. Here is the CFD Flow: In v20 this does not work anymore. Does anybody know of a way to play an audio file to multiple extensions simultaneously?
  14. Brandan Hermo

    RECOVER INBOUND RULES, QUEUES and IVRs sections

    Hi The new way of approaching the routing of incoming calls assigned to the DDI's in the call destinations (IVR's, QUEUES, ...) is useful in some scenarios. But I think it would be an important improvement to recover the INBOUND RULES since from a design point of view, especially in complex...

  15. 3CX V20 IVR Disable Extension Dialing

    Hello Everyone, In my PBX, I have an IVR that it's used for out of office conditions and it was in DTMF Mode in V18 to prevent external callers from dialing extension numbers. I have upgraded the PBX to V20 U1 and this feature seems to not be available anymore and the update renders these IVRs...

  16. DTMF input option gone in v20!

    Hello everyone, As a fellow forum member @PCProjectcfu wrote in this thread, DTMF input option is completely gone in v20. I thought I was going nuts, so I wrote an email to 3CX sales and I got it confirmed from their Customer Service Representative: Why would you remove this feature? I...

  17. IVR not working as expected

    Somehow our Digital Receptionist has stopped working. I can dial the receptionist as expected as a direct extension, but incoming calls to the associated DDI number don't work - the call just rings all extensions with no outgoing announcement. I've tried the obvious stuff like deleting and...

  18. IVR - Helpdesk - Time Based

    Hi everyone, I seem to be having some trouble with an IVR setup. When people call 801, during office hourse I'd like them to arrive at 851 (our IT IVR). The IVR gives two choices. External helpdesk or internal helpdesk (881 Queue) The IVR works. problem is, 801 is first in line in the 881...

  19. prevent rogue calls racking up minutes on our system

    We have 3CX SMB 10 (hosted by 3CX). In November, we had about 7 calls (Nov 16 thru 19), each lasting for almost exactly 3 hours. Looking into it further, many of those calls were after hours and on weekends when no one was using the phone system and they were from different phone numbers in...
    • kjuzs
    • Thread
    • auto cut off ivr spam call
    • Replies: 2
    • Forum: SMB

  20. IVR language selection and remeber for next call

    I have created IVR in digital reception with 5 languages option. Is it possible to have the menu of language will not come on second call from a client since it should remember previous language selection. Is there such feature on Digital reception or CFD.
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