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- Apr 17, 2018
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Good morning,
I have a problem that I think is not common. We recently purchased a license for 3CX and started the installation.
What happens is that the digital certificate that I put apparently worked normally as it passed in the installation, so the license was assigned to the FQDN. However, when the installation was completed, I was unable to access the console through port 5001.
I accessed the logs and found that the NGINX service was not up in the air and looking into the background, I discovered that the reason for not starting the service is related to the digital certificate. My problem starts there.
After I finished the installation, I did not receive the email with the access code to the customer portal to open calls, so I can not:
1) Open a call to try to solve the problem
2) Unlink the license, as I do not have the portal access code
3) Proceed with the installation, as the nginx service does not go up
What I tried to do, as a palliative, was to create a new digital certificate using letsencrypt, but I could not do it.
I need to put this server in the air as soon as possible, so I need to create a new certificate and put 3cx to work, after that I get time to solve the portal costumer problem.
I tried to create the certificate following several tutorials on the internet, but I did not succeed. I confess that I do not understand practically anything of linux, so the difficulty.
Can anyone help me create this certificate and instruct me on what to do in connection with this licensing?
NOTE: It is not a problem in the installation. I have installed several times on different servers, virtual and physical machines with both windows and linux, it is no use trying to install, the problem is in the certificate.
I have a problem that I think is not common. We recently purchased a license for 3CX and started the installation.
What happens is that the digital certificate that I put apparently worked normally as it passed in the installation, so the license was assigned to the FQDN. However, when the installation was completed, I was unable to access the console through port 5001.
I accessed the logs and found that the NGINX service was not up in the air and looking into the background, I discovered that the reason for not starting the service is related to the digital certificate. My problem starts there.
After I finished the installation, I did not receive the email with the access code to the customer portal to open calls, so I can not:
1) Open a call to try to solve the problem
2) Unlink the license, as I do not have the portal access code
3) Proceed with the installation, as the nginx service does not go up
What I tried to do, as a palliative, was to create a new digital certificate using letsencrypt, but I could not do it.
I need to put this server in the air as soon as possible, so I need to create a new certificate and put 3cx to work, after that I get time to solve the portal costumer problem.
I tried to create the certificate following several tutorials on the internet, but I did not succeed. I confess that I do not understand practically anything of linux, so the difficulty.
Can anyone help me create this certificate and instruct me on what to do in connection with this licensing?
NOTE: It is not a problem in the installation. I have installed several times on different servers, virtual and physical machines with both windows and linux, it is no use trying to install, the problem is in the certificate.
