Problems with Attended Call Transfers on SNOM IP Phones 7* Series After V20 Upgrade

[StBil]

Hello everyone,

I'm reaching out to the community for some assistance regarding a recent issue we've encountered following an upgrade of our phone system to version V20. Since this upgrade, we've been experiencing significant problems with the attended transfer functionality on all of our SNOM IP Phones from the 7* series.

Previously, when we received a call, it was straightforward to transfer it to a colleague by simply searching for their name in the company phonebook or using the BLF. However, post-upgrade, this functionality seems to be disabled. Now, the only way to perform an attended transfer is by manually entering the extension number of the person to whom the call is being transferred. Phonebook and BLF are transfering unattended.

This change has significantly impacted our workflow and efficiency. We are keen to find out if anyone else has encountered this problem and, more importantly, if there is a known solution or workaround.

Any advice, insights, or suggestions would be greatly appreciated. We're also open to recommendations for alternative methods or settings adjustments that could restore the previous functionality.

 

[JohnS_3CX]

Hi,

This option should take care of the issue.
It changes the default behavior when transferring via BLF.
Otherwise, it needs to be done manually by typing the number and then choosing the type of transfer you want.

 

[StBil]

Hi,

This option should take care of the issue.
It changes the default behavior when transferring via BLF.
Otherwise, it needs to be done manually by typing the number and then choosing the type of transfer you want.

View attachment 39195

Thank you! But this options is not showing up, when you use hotdesking.

 

[JohnS_3CX]

Yes, that's because hotdesking is not yet available in V20 but we are working on it.

For now, if you upgrade from V18 to V20 the existing hotdesking extensions will work for logging in/out however you are not yet able to control the device settings like on regular extensions.