Good morning,
Over the weekend our 3CX server updated to 16.0.5 and would no longer register with Flowroute. At the time, I found recommendations in the forums to roll back the version from 16.0.5 to 16.0.4, which I did. I had a backup from the day before along with weekly backups from each week before then. When installing 16.0.4, I installed with the latest backup selected. I did not receive any error messages, but once 3CX launched, it was completely empty. All extensions, SIP info, ring groups, etc were gone.
I then tried to manually restore the latest backup within 3CX itself. Within a minute or two I received an email saying that the restore was unsuccessful. I did this for numerous backups that I had, all with the same result.
Eventually I tried the final backup that was created from ver 15.5 and it restored. None of the backups that were created on version 16 would restore.
Does anyone have any recommendations or suggestions on what we can do? It is imperative that we restore our chat history and call logs from one of the newest backups. Any thoughts on why I could restore a backup from 15.5 but not any that were created on version 16, especially version 16.0.4?
Thank you.
Over the weekend our 3CX server updated to 16.0.5 and would no longer register with Flowroute. At the time, I found recommendations in the forums to roll back the version from 16.0.5 to 16.0.4, which I did. I had a backup from the day before along with weekly backups from each week before then. When installing 16.0.4, I installed with the latest backup selected. I did not receive any error messages, but once 3CX launched, it was completely empty. All extensions, SIP info, ring groups, etc were gone.
I then tried to manually restore the latest backup within 3CX itself. Within a minute or two I received an email saying that the restore was unsuccessful. I did this for numerous backups that I had, all with the same result.
Eventually I tried the final backup that was created from ver 15.5 and it restored. None of the backups that were created on version 16 would restore.
Does anyone have any recommendations or suggestions on what we can do? It is imperative that we restore our chat history and call logs from one of the newest backups. Any thoughts on why I could restore a backup from 15.5 but not any that were created on version 16, especially version 16.0.4?
Thank you.
