Problems with welcome mails

[Tit-Neu]

Hello all,

we have the problem that all four users created yesterday have not received any welcome emails. Not even by pressing again "Send welcome email" in the administration overview. However, I can send this welcome email to old users without any problems. Therefore, the mail dispatch itself works without problems and really only affects the four new users.

Since we had temporary general mail problems in the company yesterday, we have now read in this context that 3CX may block email addresses if there were problems sending them the first time. Is this true? Does anyone have any experience with this? Could it be because we were unlucky to have created the users during this short downtime of the mail server?

Many thanks in advance.

 

[Charles_3CX]

It is likely if using the 3cx smtp and had issues receiving email that was sent from the system, and the email bounced, it will be blocked.

Do you work with a 3CX Partner? That you can contact to open a ticket with 3CX Technical Support, to check the addresses?

Otherwise you are welcome to open a ticket directly through your 3CX portal, choosing support from the drop down.