process for changing license on system

[rbergthold]

I have a Pro Version 18.0 (build 312) self-hosted system that has 8 SC. customer is looking at increasing SC. can somebody help me with steps for making this change?

 

[Charles_3CX]

Regarding your question, kindly contact our CSR team by emailing them at [email protected], where they can further assist you.

 

[jed]

I have a Pro Version 18.0 (build 312) self-hosted system that has 8 SC. customer is looking at increasing SC. can somebody help me with steps for making this change?

If it is a yearly license, then just upgrade the license in your partner portal.

If the license is an "old" perpetual license, then you neet to have the customer write to [email protected] to change the license to a yearly license, and first hereafter you can upgrade the SIM calls on the license.

The reason for the latest, is you are not able to upgrade the Perpetual license anymore.

Hope this helps

 

[rbergthold]

it does. Thank you Both!