Push not working - Samsung Galaxy S10

[Abakreo]

Hello,

I've been recently trying to setup the 3CX app on a Samsung Galaxy S10 phone. Sadly, the push is not working and I can't see any phone call on this device.
I tried to setup the extension on another device and everything worked perfectly. I've seen on a few threads that the Samsung S10 devices have a few compatibility issues.
But I also haven't found any solution for now. Is there a workaround to this issue (else than using another device ) ?

Many thanks and have a nice day.

 

[KyriakosP]

Hi @Abakreo,
Some specific devices indeed appear to not receive Push messages consistenly depending on their specific firmware, battery saving features, network situation, etc. Can you please provide more info on this case, e.g. network (WiFi / mobile data), 3CX / own Firebase account, version info for Android OS, 3CX app, PBX and host OS.

 

[Abakreo]

Hi @KyriakosP,
We tried this on Wifi and mobile data. We have our own Firebase account. The 3CX app version is the 16.4.4.132. Our host is 3CX itself and the version is the 16.0.655.
And finally, the device is running on the Android 10 version

 

[Anton Van]

Hi,
We have same problem on different mobile phones.
For example
1. Redmi Note 5 / Android 9 / Miui 11.0.3 / Mobile APP version 16.5.2
2. Mobile network - the problem appears often. WiFi in local network with PBX server - the problem appears sometimes
3. Push own
4. 3CX server version is 16.0.6.655 on linux appliance


There is one oddity. Phone unlocked, the 3cx mobile application is open, the users status form is open, an incoming call is in progress - in the status I can see that my internal number is being ringing, but the phone does not prompt me to pick up the phone

 

[Alexandr098123]

"There is one oddity. Phone unlocked, the 3cx mobile application is open, the users status form is open, an incoming call is in progress - in the status I can see that my internal number is being ringing, but the phone does not prompt me to pick up the phone" - we have the same issue.

 

[KyriakosP]

We will be releasing soon a new mobile Android app beta version with various performance updates and fixes, so watch this space:

https://www.3cx.com/blog/