Solved Q-manager

[WBRichWalker]

Hi

A call centre member of staff has found out they can access the q-manager and log other members of staff out of call queues. I haven't been able to find out how to stop them?

 

[vhi IT]

Go to call queues, select the queue in question and click on the notifications tab. If their extension is listed there they can log other members out of queues.

You can be a q manager (as set above) and not even be a member of that queue so they might have been added in the wrong spot or something.