QR Code issue

[hdimitrov]

Hello , when i try to scan the QR code the following message appears : "PBX could not be reached.Connection timed out." . The same message appears when i scan it thru the web client or the welcoming email.Any suggestions what can i do to fix the issue?

 

[Vali_3CX]

Try to scan the QR code using Android camera, see if the FQDN is correct and can be opened by Android's web browser - if not, the 3CX client will fail too.

 

[hdimitrov]

I can't open it with the web browser either.

 

[JohnS_3CX]

Hi @hdimitrov

Firstly, where is the QR code from? Management console or welcome email?

 

[hdimitrov]

From the welcome email

 

[JohnS_3CX]

You scan the QR code with any QR-reader app you find on the app store just to see what URL it contains

Is it your public provisioning URL like for example https://mypbx.3cx.com/provisioning/hdskjhdsfkjd/

Or is it the private URL like for example https://10.10.50.120/provisioning/hdskjhdsfkjd/

Let me know and I can assist you further

 

[hdimitrov]

The following URL appears - https://abc.3cx.co.uk:5001/p/xxxxxxxxxxxxxxxxxx/yyyyyyyyyyy

 

[JohnS_3CX]

Hi,

Your port 5001 is closed, so the provisioning file cannot be downloaded from your server by the phone.

Please refer to this document and ensure your ports are opened on your firewall correctly otherwise provisioning and audio might fail.
https://www.3cx.com/docs/ports/

 

[nb]

Also make sure that you launch the webclient using https not http.
The next update will show a clear message in case the user forgets. For security reasons all provisioning should be done at least on https channel.