Quality Issues

[rkoewaisso]

Hello,

I am currently experiencing call quality issues with 3CX.
The sound of calls is cut, cross-hatched, and of poor quality. This happens on both internal and external calls.

I specify that I have a 3CX in the cloud, and that I have tested with the 722 and 729 codecs. However, when I record the call, the sound of the recording is quite clear. So I have the impression that the problem lies between 3CX and the webclient. I tested from different PCs, different OS and different browsers.
(I specify that my 3CX is up to date)

 

[ChrisC_3CX]

Just so that we first better understand the situation, please provide the relevant information mentioned here and also specify the exact version of the 3CX PBX: https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Also:

• When you say that you tested G722 and G729, what changes did you make exactly and where?
• Since you mention the 3CX Webclient, please clarify if the issue is ONLY apparent when using the 3CX Webclient.
• Let us know if the audio issue is only experienced in one direction. For instance, if an internal call is in progress and one user is using an IP Phone while the other is using the 3CX Webclient, who of the two parties is receiving the affected audio?