Question : 3CX Backup after changing from hosted to on-premise

[Eric Freitas]

Hi
We have a client with hosted by 3cx and the license has expired recently. They did not renew on time.

We noticed that the system cannot be hosted with a license 3CX PRO 4 SC, so we changed to self manage on premise

I don't have access to the 3CX. We don't have a backup.

Is there a way to get a backup after switching from hosted to on-premise?

 

[BrunoI_3CX]

If no backup was created prior to the license expiration or migration, there is no way to retrieve a backup afterward, as 3CX does not retain copies of hosted instances once they are disabled.

For future reference, we strongly recommend configuring automatic backups and ensuring they are stored in an external location (FTP, Google Drive, etc.), so they remain accessible regardless of the hosting status.

 

[Eric Freitas]

Thanks for the information. We will keep it in mind to avoid such scenarios.

 

[Alphabetic]

Damn, luckily you wont have many extensions to set up hopefully?