Question about integrating the Galaxy S24's simultaneous translation system with 3CX

[Plinnio]

Good afternoon,

I would like to clarify a question: is it possible to use the Galaxy S24's simultaneous translation system integrated with 3CX during calls? Some of our customers work making international calls and recently asked us about the availability and operation of this functionality.

I contacted Samsung, and the response I received was as follows:

"The Galaxy S24's simultaneous translation system is designed to work with a variety of communication applications, but specific compatibility with 3CX may depend on how the application is implemented and your device's settings. To use simultaneous translation, you will need to enable the feature in your phone's settings and, in some cases, grant specific permissions to the application you are using. It is recommended that
you check your device's accessibility and language settings, as well as refer to the 3CX documentation for possible guidance or specific settings for using simultaneous translation during
international calls to validate that the feature works."

Based on this information, I would like to know if 3CX has native support or some specific configuration that allows the integration and use of the Galaxy S24's simultaneous translation system in calls made through the application.

We thank you in advance for your attention and await your response so that we can correctly guide our customers.

 

[fortech]

Hi, if there is no feedback yes I am guessing this means no specific comments are coming at this point.
For what it is worth, a few comments, in case this is helpful.

I have a client on a voip phone system and she wanted to be able to use the features on her smartphone that did realtime speech-to-text transcription, as she has ~partial hearing limitations, and having realtime transcription allows her to more accurately get the calls 'ok' since she can't lip read over the phone.

Her (Iphone I think?) has this feature built in but it was limited to integration with the built-in phone app. It worked great for her for calls to her cellular but not to the voip phone system I have them setup with at her office.

The workaround was to simply forward her work VOIP._xt# to her cell# and that way she could accept the inbound calls on her cellphone app which has the transcription feature working. This arrangement worked just fine even though it feels a bit silly to route all her calls in this manner.

I had a very quick read online just now at Samsung website about your phone, and I get the feeling this is a similar situation - they have the AI Translation features integrated directly in the cellphone app itself, not just via an 'add on' to the phone which allows it to 'sniff the audio stream' from any app on phone and do transcriptions that way.

SO I think your path forward might be similar workaround - just put the clients smartphone# in to 3cx and tell 3cx to "RING CELL CONCURRENT" as the 3cx-ext. (or just forward all the calls over to the cell ## from that EXT). That will allow the end-user to accept their 3cx work call on the smartphone - android - samsung app - which has the embedded translation-AI_geeky-features. And in theory it should 'just work fine'

the only drama is of course if they don't have bottomless airtime on their cellphone - but most likely that is not a factor (?)
so this could be an ok workaround maybe.

(?)

let me know what you think etc / and if this is good please confirm back to the forum so others can hear the outcome of the story?


-Tim