Queue agents not receiving calls following SBC upgrade

[Lee Cramman]

Did our last the SBC upgrade this morning. It appeared to go without a hitch. Following the upgrade, queued calls simply remain in the queue and never get put through to agents.

SBC shows as online, upgrade was successful, phones otherwise work... just no calls from queues - very odd.

Has anyone else experienced this or have any troubleshooting suggestions?

I haven't tried much so far other than getting agents to log out and back into their phones and queues.

 

[bitn2]

If the phones working in and outbound, than it has nothing todo with the sbc. What does your log say to queue calls?

 

[Lee Cramman]

As if by magic the queues are suddenly working as expected without me lifting a finger to fix this.

They were behaving strangely for only about 20 minutes or so in total before they self-righted.

In the admin portal, it appeared as if the agents were rejecting the calls.

No other recent config changes to 3CX, other sites on the same PBX remained working. Only the site with the upgraded SBC had the odd behaviour and exhibited it only immediately after the upgraded SBC came back up.

I don't like mysterious problems, but life is too short to go log diving unless this happens again.

Thanks for the reply, but this is hopefully solved.

 

[NicholasP_3CX]

Probably just until the phones reregistered to the SBC again.