Solved Queue MOH interrupted by Queue Position and restarted

[LH74]

Hi,

I found, that the behaviour of playing Queue Position has been changed. During the Annoucement of Queue Position the MOH is still audible with lower volume as before, but now, after playing the Queue Position, the MOH starts from beginning rather then continuing (as before). We have a 4 Minute-Song the callers should hear until the end (if necessary) and do not want to play from beginning after each annoucement of queue position.

There seems to be no setting to change this behaviour.

Any idea?

 

[NicholasP_3CX]

Hello,

We are aware of this and it is addressed in Update 3 Apla onwards.

An excerpt from the Change log document https://www.3cx.com/blog/change-log/phone-system-change-log-v20/