Queue option disappeared and inbound queue routine to gives error message to callers !!!!

[[email protected].]

Hi,

Just today a customer reported a message when calling in saying "Feature not available: Pro or Enterprise licence required". Tracked this down to the fact I was using the incoming rule going to a simple queue. Now on dashboard there is no Queues option and the Event log has "[CM101004]: License Limit: Call Queues are not covered under current license " has this message.

I am on the Standard licence with 6 months to run.

Tried re-booting, restarting services etc.

Have 3CX removed this feature without telling anyone !! - Please could anyone help !

Many thanks
Kevin

 

[fthomas_mcallen]

If you have a free Standard version, yes you have less features: because it's free.

Paid Standard customers will be upgraded to Pro for 1 year to give them time to plan the renew of Pro.

People need to understand how a free software works. If you need more features, yes you will have to pay. If not, be happy with the fact that there IS a free version and it's now 8SC instead of 4.

I have to agree. If you are using free software, you are at the vendor's mercy. I can see the other side of this, however, in cases like ours where it was a 16SC Standard license, but using the 'one year free' offer that was in place when they signed on for 3CX. At the time, there was no way to anticipate this problem. When people would ask us if they should take advantage of the free year, our thought was "Why not?". Our answer to that question will be different from now on, obviously.

 

[florink]

Wait a minute...let me see if I can understand this because its starting to sound completely ridiculous. 3CX released an update that changes the features available on the license you have and breaks all incoming calls if you route them to queues, and the solution is..........pay more money?

I don't want to be sound rude but ridiculous is having something for free and demanding that the company that offers it never changes anything in regards to it. As in all companies, it is stated that features can change at any given time. Also with PRO you don't just get the features moved from the Standard edition. You get many other as well.

Also as already mentioned so many times, the changes have been discussed numerous times on the forums before the update was released..

 

[TagleRock]

If you have a free Standard version, yes you have less features: because it's free.

Paid Standard customers will be upgraded to Pro for 1 year to give them time to plan the renew of Pro.

People need to understand how a free software works. If you need more features, yes you will have to pay. If not, be happy with the fact that there IS a free version and it's now 8SC instead of 4.

so...there is going to continue to be a free version, but without the call queues? or there is no more free version? the edition comparison page is changed and it just says free for the first year. if we have to pay its whatever, i just don't like dealing with customers yelling at me first thing in the morning for a downed phone system, tends to ruin my monday

 

[TagleRock]

I would like to apologize for my earlier outburst, was extremely frustrated because my cell phone was blowing up this morning with the phones being down and took it out on here, no reason for that. 3CX is awesome as is the community, free is free and even then its still more capable than comparable paid products that don't give as many features.

 

[Fulforce]

I have 6 customers with the paid Standard license who have not been upgraded automatically. Now all of their call routing which involves a Call Queue suddenly get dropped. This is an awful implementation of an update.

 

[YiannisH_3CX]

I have 6 customers with the paid Standard license who have not been upgraded automatically. Now all of their call routing which involves a Call Queue suddenly get dropped. This is an awful implementation of an update.

If they had a paid Standard licence then they should automatically be upgraded to Pro when upgrading to V16. Please try to refresh your licence details and restarting the management console. IF the issue persists please contact our customer support team so we can look into the issue.
https://www.3cx.com/company/contact/