Hi all,
We've not yet gone live with 3CX, so unfortunately I can't test this properly, but wondering if I could pick your collective brains please?
I want to set up a call queue that will ring every all users at the same time and use the wallboard with it. I know it can display the longest and average wait time, but is there a report available that will display this - but also if the waiting times were long because all other users were on the phone, or because no one wanted to pick up the phone?
We have a department that has a reputation of being incredibly hard to get hold of, and is always recruiting additional staff, however being in the office often shows that they're ignoring calls rather than already being on calls. We want to be able to produce reports to give a more accurate reason as to what is going on with them.
Thanks in advance
We've not yet gone live with 3CX, so unfortunately I can't test this properly, but wondering if I could pick your collective brains please?
I want to set up a call queue that will ring every all users at the same time and use the wallboard with it. I know it can display the longest and average wait time, but is there a report available that will display this - but also if the waiting times were long because all other users were on the phone, or because no one wanted to pick up the phone?
We have a department that has a reputation of being incredibly hard to get hold of, and is always recruiting additional staff, however being in the office often shows that they're ignoring calls rather than already being on calls. We want to be able to produce reports to give a more accurate reason as to what is going on with them.
Thanks in advance
