Reason: Block WAN requests is ON

[eclipse2000hosting]

Hi guys,
Upgraded to V20 a few days ago, I may be a little blink but I cannot find this option.
I always remember it been under options in the users settings but for the life of me I cannot find it anymore.

Any ideas?

Thanks

 

[bdoviack]

I have the same issue. Hopefully someone here knows how to fix this issue.

 

[Charles_3CX]

This is found under the users settings Options tab

 

[bdoviack]

Thanks for the update Charles. Do you know if this can be set company-wide rather than per user?

 

[Charles_3CX]

It's per user only.

 

[eclipse2000hosting]

This is found under the users settings Options tab

View attachment 38676

Thanks for your reply. I did see this but wasn't sure if it was the same. Thanks again.

 

[Charles_3CX]

No problem, any time.

 

[SB_at_Complan]

How do I set that option for Hotdesk phones?

 

[OlegR_3CX]

@SB_at_Complan
Hotdesking will only be available for SBC and local phones (when PBX and deskphone are in the same local network), and not STUN.

 

[Odair]

I have the same problem with HTEK902S, but this feature is disabled in the user tab.
The message follows: SIP request (REGISTER) from 191.xxx.xxx.xxx was rejected. Reason: WAN request blocking is enabled

 

[SteveITS]

FWIW I just ran into this error message today with a Yealink T43U. The person had installed the "latest firmware" which I believe was 108.86.0.90, instead of the latest 3CX firmware 108.86.0.77 listed on 3CX's site. Using the correct firmware let it register as a router phone.