Rebooted VPS and now PBX wont start

[OCWI]

My production PBX is hosted on OVH on debian jessie. I know very little about linux. Somehow the VPS restart and now the pbx wont come up. I can SSH into it and i can see the vps is running.

Im not even sure what command to type to diagnose or what to try next - any help would be much appreciated.

 

[OCWI]

 

[OCWI]

 

[jimbo59]

It's running..
Maybe your provider changed IP address on you and you need to wait for 3CX to catch up.

Can you get to the webpage by ipaddress?

x.x.x.x:5001 ?

 

[OCWI]

Hmm, i can hit it with the ip (and FQDN) but it says "server error" when i login. A team member is also helping diagnose and he says he feels like there a few services missing (comparing to a working PBX)

 

[OCWI]

for example 3cxtunnel and 3cxivr shows up on a working one where it doesnt on this one

 

[jimbo59]

Yep. ManagementConso and 3cxSystemService are also critical.

 

[OCWI]

sounds critical, so how to start those?

 

[jimbo59]

try service ManagementConso start

I accidentally said ManagementConsol before.

 

[OCWI]

same output, no such file or directory :/ can i run that from any directory do i need to be in its folder?

 

[jimbo59]

you can run it anywhere.
That is a serious problem

same goes for 3cxPhoneSystem

It sounds like you need to reinstall.

You can try doing the install as per the page I put there and do a restore because you are missing a bunch.

 

[jimbo59]

Is this v15.5 ?

 

[OCWI]

yes 15.5

 

[OCWI]

ok, no problem - thanks alot for the help i really appreicate you trying

 

[jimbo59]

One thing to try first may be an update

apt-get update
apt-get upgrade

 

[jimbo59]

linux is pretty good about seeing what is missing and installing.

 

[jimbo59]

update and upgrade are not dangerous in 90% of the cases...maybe more.
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