We have our own popup window for call notifications. This window receives the call information from the Tapi driver.
However, the redirection/forwarding number is missing. If a customer calls an employee directly and they don't pick up, the call is forwarded to the administration (and if nobody picks up there, it goes to the next instance). However, the administration must be able to see which employee was originally called. How can I do this? The easiest way would be via Tapi, but it's our software, so we can do whatever is necessary.
Thanks in advance.
However, the redirection/forwarding number is missing. If a customer calls an employee directly and they don't pick up, the call is forwarded to the administration (and if nobody picks up there, it goes to the next instance). However, the administration must be able to see which employee was originally called. How can I do this? The easiest way would be via Tapi, but it's our software, so we can do whatever is necessary.
Thanks in advance.
