Receiving external calls while in Busy\Lunch while not receiving calls from a ring group

[Jerry B.]

You've recently ported from the using intermedia. This software allowed for users to be in a busy status but still receive external calls.

We've recently moved our our sales team over to 3CX. And we have set our lunch status to busy and allow for call forwarding to users direct extensions. What I'm finding is that it is creating loops. In our system. And we are either going to have to increase the simultaneous, which is an increase in price. Is there a way to configure user statuses to allow for external calls to come in to the system directly to the user without them being receiving calls while they are in a ring group?

If that is not possible. Do we need to reconfigure the ring groups to be actual queues instead?

I realized that i had receive call from ring group checked i have removed it and tested and getting the same results.

 

[SteveITS]

There are options for forwarding calls and not accepting ring group calls, however, it sounds like the problem is two users forwarding calls to each other at the same time?