Solved Recent Calls list will not load

[JustinB-PedEnt]

At some point in the past few weeks the Recent Calls page of my android app has stopped working. It will display the blue "Loading" circle indefinitely. Incoming and outgoing calls, push notifications, and the Team/presence list all work normally. Is there something that would affect only the Recent Calls function?

This behavior is the same if I am on wifi or 5G, on-prem or remote, and I have tried clearing the app cache, all app data, as well as completely reinstalling and re-provisioning the app. I was previously opted into the 3CX App Beta from the Play Store, but have opted out and reinstalled to ensure I am on the latest release. This is an Android 13 device running 3CX App version 18.1.4.189

 

[ThomB_3CX]

@JustinB-PedEnt thanks for your feedback.

Are you able to replicate this issue at will? If so, could you provide the steps necessary?
Also would appreciate if you could also provide me in Private Message the app's verbose logs in order to understand
what's going on and help you out with your issue?

1. Enable Verbose Logs: “Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Enable verbose logging”.
2. Reproduce the issue and “Send log report”: Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Send Log Report

Thanks
Thom

 

[ThomB_3CX]

@JustinB-PedEnt

We have released V18.1.4.199 Beta of the Android client today which should fix this issue:
https://www.3cx.com/blog/change-log/3cxphone-android-build-history/

You'd have to join the BETA program to get this update. Just launch the Play Store, search for 3CX, and while in the Apps information page (where you see Uninstall & Open) scroll down to where it reads "Join the Beta" and press "Join".

It may take a few minutes but once complete you will see the Update button available for you to install the latest Beta app.

At any time, you may leave the Beta program by following the same steps to where the app information page reads 'You're a beta tester' and tap on 'Leave'

 

[JustinB-PedEnt]

Confirmed the issue is now fixed. Thanks for the excellent responses and turnaround.