Reception role V20

[PC-Yellow]

Hi

Working with a 3CX installation V20 Build 1620 we are trying to use the receptionist role. This seems not working.

Screenshot user as "department admin" shows al the settings the user can access. When changing the role to "receptionist" the settings change like it should but the "admin gear" is gone so it's not possible to go back to the "office hours settings". Is there a workarround without giving the user more access??

3CX V20.0 build 1620
On-premise Linux installation

 

[Alphabetic]

what are you trying to do?

https://www.3cx.com/docs/manual/access-roles/

from dept admin role its possible to change office hours.

 

[PC-Yellow]

what are you trying to do?

https://www.3cx.com/docs/manual/access-roles/

from dept admin role its possible to change office hours.

That's correct but a departement admin has to much rights (can delete or change users). Because a receptionist can override office hours and hollidays is that the role we like to use for it. Only or I'm don't see how it works or it doesn't work...

 

[Alphabetic]

A department admin would of course have more rights when its the administrator of the department..

Receptionist role can override office hours but cannot do holidays. therefore, they'll need dept admin role.

 

[NicholasP_3CX]

The receptionist role has the capability of OVERRIDING the Office Hours



This means they can temporarily put the PBX into out of office hours mode for their department(s)





They do NOT have the capability to configure office hours

 

[PC-Yellow]

The receptionist role has the capability of OVERRIDING the Office Hours

View attachment 41149

This means they can temporarily put the PBX into out of office hours mode for their department(s)

View attachment 41150

View attachment 41151

They do NOT have the capability to configure office hours

View attachment 41152

I that case how does this scenario work?

The user has dep admin rights....



When changing the rights to receptionist the rights are changing to:


At this point, I can simply add an holiday, what seems to be very normal for this function, isn't it:

The holiday is also visible in the admin console and working:


This means that the receptionis can change office hours AND holidays.

How nice would it be that this just would work, with this option (that's already there) the users can easily add an holiday without having to much rights at the PBX.

I can't be the only one who's thinking this way I guess.....